Delivery Options Overview

Herbal Hug offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post or DTDC, more quickly via DHL Express, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 24 hours after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Herbal Hug online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

Are your products vegan and organic?

Yes, most of our products, including seeds and amla-based items, are vegan and made from high-quality, natural ingredients. While some products are organically sourced, please check individual product descriptions for specific certifications.

How should I store seeds and amla products to keep them fresh?

To maintain freshness, store seeds in a cool, dry place in an airtight container. Amla products should be kept in a refrigerator or in a dry, sealed container away from direct sunlight.

Do your products have added preservatives or artificial flavors?

No, our products are free from artificial flavors and harmful preservatives. We prioritize offering natural, wholesome products to support your health.

Can your seeds be consumed raw, or do they need to be cooked?

Our seeds can be consumed raw, roasted, or as an ingredient in various recipes. Check the product packaging for specific usage tips or enjoy them as a healthy snack.

Do you offer discounts for bulk orders?

Yes, we provide discounts for bulk purchases. Please contact our customer support team or check our "Offers" section for more details on bulk order pricing and discounts.